Welcome to OfficeMax MyDesk

FAQ

Frequently Asked Questions

My Account

Q. How do I sign up to learn about special offers and promotions?
Q. I’ve forgotten my Australia Post charge account number and can’t login. What do I do?
Q. I’ve forgotten my password. How do I reset it?
Q. How do I change my account details?
Q. I’ve changed my email address but would still like to receive promotional offers from Australia Post and OfficeMax Home and Office Solutions. What do I do?
Q. I would like to stop receiving promotional offers from Australia Post and OfficeMax Home and Office Solutions . How do I opt out of this? 

Products

Q. How can I find or purchase an item that I’ve seen advertised?
Q. What do the icons and logos on a product mean?
Q. I tried to add an item to my cart and got asked for my postcode. Why do I need to provide this?
Q. How does the compare function work?
Q. I click on “Add to Favourites” and it takes me to a log in screen, why?
Q. How does the ratings function work?
Q. How can I rate a product and write a review? 

Ordering

Q. How do I know if there is currently stock available of an item I want to order?
Q. The item I want to order is out of stock. How can I order it?
Q. How do I enter a promotional code for my order?
Q. I want to copy an order I’ve made previously. Can I do this?
Q. I’m having problems placing my order. What do I do? 

Payment

Q. What payment methods do you offer?
Q. When will the order charges appear on my credit card?
Q. How secure is my payment? 

Delivery

Q. How do I know if my order has been received?
Q. What delivery charges will I incur for my order?
Q. How can I check the status of my order?
Q. How do I change my delivery information?
Q. What happens if I am not home to receive my order? 

Returns and Exchanges

Q. What is your returns policy?
Q. I’ve received an incorrect or damaged item in my order. What do I do?

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My Account

Q. How do I sign up to learn about special offers and promotions?
A. If you would like to receive regular emails about Australia Post and OfficeMax® Home and Office solutions, special offers and promotions, you can sign up to our newsletter using the sign up box on the home page or select the email tick box on check out.
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Q. I’ve forgotten my Australia Post charge account number and can’t login. What do I do?
A. If you have forgotten your Australia Post charge account number please phone 1300 FILE IT (1300 3453 48) and select 1. You will then be directed to Australia Post customer service representative who will be able to provide you with your charge account number after validating a few standard security questions.
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Q. I’ve forgotten my password. How do I reset it?
A. If you have forgotten your password simply click on the “Forgot Your Password” link on any login screen and a temporary password will be sent to your email address.
If you have not previously logged in to provide your email address please phone 1300 FILE IT (1300 3453 48) and select 6. You will then be directed to an OfficeMax® customer service representative who will be able to reset your password for you and send it to an email address that you provide.
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Q. How do I change my account details?
A. If you would like to change any of your account details; including email address, password and default delivery address, simply log on to your account and click on the “My Account” button in the top right of the screen. This will take you to a My Account area in which you can view and edit any of your personal details.
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Q. I’ve changed my email address but would still like to receive promotional offers from Australia Post and OfficeMax® Home and Office Solutions. What do I do?
A. Simply sign up again in the same way that you did previously. If your previous email address is no longer a valid account it will be automatically removed from our database.
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Q. I would like to stop receiving promotional offers from Australia Post and OfficeMax® Home and Office Solutions . How do I opt out of this?
A. If you no longer wish to hear about the latest products and promotions on offer please either click ‘unsubscribe’ on the most recent email that you have received from us or email auspoststationery@officemax.com.au to request to be removed from our database.
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Products

Q. How can I find or purchase an item that I’ve seen advertised?
A. If you know the product code of the item the easiest way to order your items featured in a catalogue is to use our Order by Code form. Using this form you can add these items straight to your shopping cart or click on them for more detailed information.
You don’t know the product code? No problem! Use our advanced search feature in which you can enter any keywords and narrow your search by price range, category or supplier code.
If you are having trouble finding your product it may not be one that we sell or it may be temporarily out of stock. For more information on a product that you cannot find please complete an online enquiry form, phone 1300 FILE IT (1300 3453 48) or email auspoststationery@officemax.com.au.
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Q. What do the icons and logos on a product mean?
A. Our icons are used to quickly identify the key features of a product. Logos refer to an environmental accreditation that the product may have. By hovering your mouse over the icon or logo image you can see a short description of what they mean or you can click on the image for a more detailed description. Click here for a full list of our icon and logo explanations.
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Q. I tried to add an item to my cart and got asked for my postcode. Why do I need to provide this?
A. This is one way that we can ensure that there is currently available stock for you to purchase from in your local warehouse. If there are any products which are currently out of stock a message will appear to let you know and you will be offered the option of backordering this item on check out if it is in your cart.
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Q. How does the compare function work?
A. If you are browsing a product category and you cannot decide which item to choose the compare function can help you to narrow down your choices. By selecting “Add to Compare” on any items that you are considering they will be added to a compare list, shown on the right hand side of the screen. You can then select “Compare” at the bottom of this list to see a side by side comparison of up to seven options and use this select your preferred product.
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Q. I click on “Add to Favourites” and it takes me to a log in screen, why?
A. Creating a list of favourite products is one of the many benefits exclusive to our members. Sign up today to create your own list.
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Q. How does the ratings function work?
A. Product ratings and reviews help you make more informed purchasing decisions and improve your shopping experience. Star ratings provide a high-level overview on how other customers rate the product on quality, price and value and are based on a scale of 1 to 5 stars. Reviews are written by customers like you, and provide more details about positive and/or negative attributes of the product.
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Q. How can I rate a product and write a review?
A. Product ratings and reviews allow you to voice your opinion and share knowledge with other consumer on our products. You can rate any of our products from 1 to 5 on quality price and value and write your own review by clicking on the stars or the “Add Your Review” link on any product detail page. We encourage all of our customers to share their opinion, and we'd love to see your reviews on our website as well.
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Ordering

Q. How do I know if there is currently stock available of an item I want to order?
A. As soon as you indentify your delivery location by either logging on (if you are a member) or entering your postcode (in the box provided when you first add an item to cart) we can check stock in your local warehouse. We will then be able to identify which products are currently available and notify you which products are currently out of stock.
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Q. The item I want to order is out of stock. How can I order it?
A. You can still order an item if it is currently out of stock, simply place it in your cart, and when you proceed to check out you will be notified of the approximate date the product will be back in stock and offered the option of back ordering this item. If you decide at this point that you do not wish to wait for the back order you can select from one of our suggested alternative products or simply remove the item from your cart.
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Q. How do I enter a promotional code for my order?
A. When you reach the check out at the bottom of the screen there is a Promotional Code box at the bottom of the screen. Enter the promotional code into this box and click “Apply Code”. If you have multiple promotional codes you can apply them by repeating this step.
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Q. I want to copy an order I’ve made previously. Can I do this?
A. If you are an Australia Post account customer who has previously registered with our website  you can copy previous orders, make any edits and add these items to your cart from this by accessing the order on the My Order section of the My Account page.
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Q. I’m having problems placing my order. What do I do?
A. If you are having trouble placing an order phone 1300 FILE IT (1300 3453 48) and you a customer service representative will help talk you through the process of placing an order.
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Payment

Q. What payment methods do you offer?
A. Australia Post accepts all MasterCard and Visa credit cards.
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Q. When will the order charges appear on my credit card?
A. Your credit card will be authorised for the amount on purchase and an authorisation notice will appear on your account. The authorisation will be removed and your credit card charged once your order has been dispatched. You will be notified by email when the goods are dispatched.
Please be aware that there may be instances where your order is split into more than one delivery. If this occurs the charge to your credit card will also be split into more than one charge.
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Q. How secure is my payment?
A. Australia Post does not retain any records of your credit card details in our system. Additionally all of our web pages are secured by VeriSign technology, the most trusted web security partner in the world.
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Delivery

Q. How do I know if my order has been received?
A. You will receive an order confirmation email to your nominated email address when your order is received.
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Q. What delivery charges will I incur for my order?
A. Our standard delivery charge for both metro and country orders is a flat fee of $6.95.
However, if an item in your cart is valuable, fragile or big and bulky additional charges may apply. We have split these items into two categories as listed below.

Freight Category Metro Delivery Country Delivery
Category B $15.00 $25.00
Category C $45.00 $60.00

Regardless of how many items that you have in your basket you will only be charged on of the above listed delivery charges.
For more information please click here.
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Q. How can I check the status of my order?
A. If you are an Australia Post account holder who has previously registered with  our website you can check the status of your order at any time by visiting the My Order section of My Account.
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Q. How do I change my delivery information?
A. If you are an Australia Post account holder who has previously registered with  our website and you would like to change the delivery information held against your account for future order on this website simply visit the My Delivery Addresses section for My Account.
If you have already placed your order please phone 1300 FILE IT (1300 3453 48) immediately if you would like to change the address to which your delivery is going to. However, please be aware there is only a small window of time that you will be able to do this. If your order has already been passed to a courier you will not be able to change your delivery address.
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Q. What happens if I am not home to receive my order?
A. No problem, if you are not at home when your order is delivered the courier will leave you with the pick up details for your local Australia Post retail outlet.
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Returns and Exchanges

Q. What is your returns policy?
A. Please click here to view a copy of our returns policy.
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Q. I’ve received an incorrect or damaged item in my order. What do I do?
A. Simply complete the online Request a Return or Credit form. To do this you will need to be able to provide the Australia Post charge account number and also either the Web Order ID or Sales Order Number. If you are unable to provide these you will need to phone 1300 FILE IT (1300 3453 48).
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